Introducing a new computer system can be a fraught time for everyone involved; end users who must continue to do business as usual and the IT team tasked with implementing a different way of doing things.

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Elements to consider;

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• Planning: maintain a Project Plan that must allow sufficient time to achieve all key milestones

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• Dry runs: ensure all stages of a plan are executed in a dry run ahead of the actual live implementation

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• Training; prepare training materials and educate a subset of 'superusers' who can then help with training all end users

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